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Services
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- Are there data caps or other limits?
- Broadband Internet Service Level Agreement (SLA)
- Can I Get Fibre Broadband To My Home or Business?
- Customer Responsibilities For Service Installations
- Customer Responsibility for Local Area Network (LAN)
- Customer Responsibility for Uninterrupted Power Supply
- Disclaimer - Broadband Internet & VoIP Services
- Do You Charge An Installation Fee For Fiber Internet Service?
- Do You Do Site Checks If I Have Any Problem With Your Fiber Internet Service?
- Do You Have 24hrs Technical Support?
- Do You Have A Data Or Volume Limit On Fiber Internet?
- Do You Monitor The Network For Internet Disruptions And Service Degradation?
- Does Fiber Work All The Time?
- How Are Your Broadband Internet Services Delivered?
- How Do You Decide Which Area Gets Fiber?
- How Do You Install Fiber Internet For My Home Or Business?
- How Long Will It Take You To Install Fiber Internet?
- I Signed Up For Fiber Internet Service. What Happens Next?
- Installation Fee Is Approximate
- Is Fiber Safe And Secure?
- Is Your Internet Speed Shared Or Dedicated?
- Master Service Agreement (MSA)
- Understanding Speed Test Results: Why They May Differ from Your Subscribed Speeds
- Understanding Your New Pricing Plan (updated May 2024)
- What Can I Do With Fiber Internet That I Cannot With Other Types Of Connections?
- What Does 99.99% Uptime Really Mean?
- What is a fair use policy?
- Will Fiber Internet Increase My Productivity?
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Contact & Support
Understanding Your New Pricing Plan (updated May 2024)
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Introduction
We’re excited to introduce updates to our pricing plans designed to enhance value and satisfaction for you. This guide will help you understand these changes and how they benefit you.
Why We Are Updating Our Pricing
Our commitment to delivering outstanding service motivates every decision we make. The latest pricing adjustments are driven by two primary considerations:
- Economic Adjustments: Shifts in the global economy and local currency fluctuations necessitate adjustments in how we manage costs, ensuring we continue to offer the high-quality service you expect.
- Rewarding Your Commitment and Volume: We’ve refined our pricing to reward not only long-term commitments but also higher volume usage. Our analysis shows that customers who choose higher bandwidth packages and longer-term plans are the most satisfied.
New Pricing Structure
Our updated pricing is designed to maximize your value for every unit of service purchased. Here is the new Monthly Recurring Charge (MRC) for each package, reflecting these principles:
Package | 1 Month (GHS) | 3 Months (GHS) | 6 Months (GHS) | 12 Months (GHS) |
Internet Plus | 435 | 1,255 | 2,305 | 4,013 |
Internet Essential | 512 | 1,476 | 2,701 | 4,721 |
Internet Preferred | 626 | 1,805 | 3,312 | 5,786 |
Internet Priority | 816 | 2,354 | 4,326 | 7,521 |
Internet Premium | 1,196 | 3,448 | 6,332 | 11,039 |
How You Save More
Choosing a higher bandwidth package or a longer subscription period not only simplifies your billing but also maximizes your savings. Below, you’ll find examples of how opting for higher volumes or extended plans can significantly reduce your costs.
Total Savings Overview:
Internet Plus Savings:
Package | MRC (GHS) | Total Savings (GHS) |
Internet Plus 1 Month | 435 | Â |
Internet Plus 3 Months | 418 | 51 |
Internet Plus 6 Months | 384 | 306 |
Internet Plus 12 Months | 334 | 1,212 |
Internet Essential Savings:
Package | MRC (GHS) | Total Savings (GHS) |
Internet Essential 1 Month | 512 | Â |
Internet Essential 3 Months | 492 | 60 |
Internet Essential 6 Months | 450 | 372 |
Internet Essential 12 Months | 393 | 1,428 |
Internet Preferred Savings
Package | MRC (GHS) | Total Savings (GHS) |
Internet Preferred 1 Month | 626 | Â |
Internet Preferred 3 Months | 602 | 72 |
Internet Preferred 6 Months | 552 | 444 |
Internet Preferred 12 Months | 482 | 1,728 |
Internet Priority Savings
Package | MRC (GHS) | Total Savings (GHS) |
Internet Priority 1 Month | 816 | Â |
Internet Priority 3 Months | 785 | 93 |
Internet Priority 6 Months | 721 | 570 |
Internet Priority 12 Months | 627 | 2,268 |
Internet Premium Savings
Package | MRC (GHS) | Total Savings (GHS) |
Internet Premium 1 Month | 1,196 | Â |
Internet Premium 3 Months | 1,149 | 141 |
Internet Premium 6 Months | 1,055 | 846 |
Internet Premium 12 Months | 920 | 3,312 |
Early Payment Discount:
In addition to the savings from selecting larger volume packages or longer terms, we offer an “early payment discount” to further enhance your savings. By paying your invoice before the due date, you’ll receive a 5% discount on the total subscription renewal amount before tax. This reward for early payment is just another way we strive to make your experience with us more rewarding and economically advantageous.
Conclusion
Our goal is to provide the highest quality of service and ensure our pricing reflects the value and benefits you deserve. We believe these changes, along with opportunities like the early payment discount, will further enhance your experience and we are excited to continue serving you with excellence.
For any questions or inquiries about this please contact us on any of our available channels
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