KNOWLEDGE BASE
Knowledge base
The agreements behind your service and the answers we give most often — in writing, where you can check them.
Policies & agreements
- Broadband Internet Service Level Agreement (SLA)
Teledata ICT's broadband SLA: installation timelines, 99.99% fiber / 99% radio availability, latency and packet delivery guarantees, and how claims work.
- Master Service Agreement (MSA)
What the Teledata ICT Master Service Agreement covers: service scope, what counts as an outage, and how it works with your proposal and SLA.
- What Is a Fair Use Policy?
Teledata ICT's Fair Use Policy explained: not a data cap, no fixed allowance — a protection that keeps a few extremely heavy users from degrading the network for everyone.
How our service works
- What Does 99.99% Uptime Really Mean?
99.99% uptime allows roughly 4–5 minutes of unplanned downtime a month; 99% allows over 7 hours. What the percentages mean and how the Teledata SLA applies them.
- Understanding Speed Test Results
Why a speed test can differ from your subscribed speed: WiFi, device limits, test servers and busy LANs — and how to run a test that means something.
- Is Your Internet Speed Shared or Dedicated?
Shared broadband vs dedicated internet: what contention means, why broadband says "up to", and when your business needs bandwidth that is yours alone.
- How Long Does Installation Take?
Teledata installation timelines: 3–6 working days for standard installs, 15 for a 10-metre mast, monitored for 10 days after — the clock starts at order validation.
- What Determines Your Internet Speed?
What actually sets the speed you experience: your plan, the medium, in-building WiFi, device age, the far end, and shared vs dedicated capacity.
- Broadband vs Fiber vs Mobile Data: What's the Difference?
Fixed broadband over fiber or licensed wireless versus mobile data: how each is priced and delivered, and which belongs at the core of a business.
Support
- Customer Support & Contact Information
How to reach Teledata ICT: phone 0242 439 494, WhatsApp 0242 439 499, info@teledataict.com. Office hours, support hours, and where account and billing live.
- Do You Have 24-Hour Technical Support?
Teledata technical support hours: Monday–Friday 8:00–17:00 for most customers, 24/7 for key accounts under their SLA — and how to report a fault.