Uptime percentages turn into minutes fast. Over a calendar month, 99.99% availability allows roughly 4–5 minutes of unplanned downtime. 99% allows a little over 7 hours.
How our SLA applies them
Teledata's SLA applies 99.99% to the fiber network and 99% to the radio network, averaged per calendar month. Scheduled maintenance and the causes listed in Clause 5 of the MSA are excluded from the measure.
What happens when a month misses the mark — the discount table and how to claim — is covered in the Service Level Agreement.