The Master Service Agreement is the master contract governing all Teledata services. It is read together with your signed proposal and the Service Level Agreement.
What it defines
- The service scope: Teledata's network ends at its point of presence — customer equipment and the customer LAN are the customer's responsibility
- What counts as a service outage: complete blocking of traffic on the link, excluding scheduled maintenance
- The excluded causes referenced by the SLA
The full current MSA text accompanies every proposal and is available from info@teledataict.com.