Collab is a Portuguese leading provider of multimedia contact center solutions fully based on IP architectures. In 2011, Collab already has customers and partners in over 30 countries and references in the key areas of Telecommunications, Banking, Health and Government, of which TeledataICT is one of them.

In August 2011, TeledataICT formed an exclusive partnership with Collab by implementing and using its solutions and by becoming a reseller of its state of the art products in Ghana.

TeledataICT has transformed its contact center into a World Class level by using and implementing the “OneContact” solution from Collab in order to provide customers with the most pleasurable and efficient experience.

TeledataICT has acquired as many as 30 digital telephone numbers with one lead number 030 2 211311, when dialed will put customers through to “OneContact” contact centre at all times and completely eliminates the experience of a “busy line”. All calls are also recorded and are monitored for quality assurance.

Collab’s “OneContact” integrates all media and handles video calls with functionalities like queue management and video calls transfers. Similarly, “OneWorkForce” offers contact centers a complete web-based, work force management (WFM) suite with stunning user interfaces. It easily integrates with all the  leading contact center solutions.

TeledataICT offers Collab’s distinctive products to Telcos, Banks, Call Centers, and many other businesses in stand alone or in a hosted Software as a Service (SaaS) solution.

https://www.collab.pt